[Solira] Lavoro redhat e mailing list lavoro
f.occhipinti a gmail.com
f.occhipinti a gmail.com
Lun 1 Dic 2008 05:55:23 CET
Salve ragazzi, da anni sono iscritto a questa mailing list sul lavoro in
ambito software libero, di cui vi invio un messaggio di esempio nel caso
interessi a qualcuno.
Purtroppo spesso le offerte di lavoro sono in grandi citta` (tipicamente
milano), anche a Pisa non c'e` praticamente mai niente; comunque la
trovo interessante, se volete iscrivervi l'indirizzo e` in fondo al
messaggio. Salutoni!
----- Forwarded message from Pancrazio `Ezio' de Mauro <pdemauro a redhat.com> -----
Date: Mon, 24 Nov 2008 09:14:42 +0000
From: Pancrazio `Ezio' de Mauro <pdemauro a redhat.com>
To: lavoro a lists.linux.it
User-Agent: Mutt/1.5.17 (2007-11-01)
Subject: [lavoro] Red Hat UK is looking for Technical Support Engineers
- Junior/Senior,
English/French/German/Spanish/Italian speaking - Farnborough,
Hampshire
Content-Type: text/plain; charset="iso-8859-1"
Hello,
Does your attention level immediately raise when challenged by a problem
to solve? Do you naturally make connections between facts, do you
complement your knowledge with research and communications with your
colleagues and the community?
Are you a technical person with a social edge? Do you enjoy talking to
customers, helping them to solve problems, providing a service that
exceeds their expectations? Are you excited about creating your own
network of people within Red Hat, talking to some of the most talented
engineers in the Open Source community and working with them?
Are you passionate about Open Source and do you feel that writing code
is only one of the ways to contribute?
Are you an enthusiastic Linux user or administrator?
Do you have a strong sense of ownership and take pride in the work you
do? Do you naturally aim at quality results?
Does it sound exciting to work in a team where people come from more
than ten countries and speak more than ten languages?
Do you expect your employer to give you access to excellent training
opportunities, both technical and non technical?
Do you believe that technical support goes much further than picking up
a phone call and giving directions on a few Frequently Asked Questions?
If so, Red Hat would like to hear from you. We are currently looking
for talented and skilled Associate Technical Support Engineers and
Technical Support Engineers. The ideal candidates need to speak German
or Spanish as well as English at this stage, but we like to hear from
everyone regardless of the language(s) they speak. Please send your CV
to pdemauro a redhat.com
The Associate Technical Support Engineer and Technical Support Engineer
job descriptions follow.
==============================================================================
Position Title: Associate Technical Support Engineer
Position Location: Red Hat, Farnborough, Hampshire, UK
Position availability: Immediate
Position Description:
Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with support requests
from enterprise customers via the telephone and the Web. You will also
be responsible for maintaining a high level of customer satisfaction and
for keeping your technical and non-technical skills current by attending
courses and spending part of your time in personal development. Your
main duties will include:
* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem to
them or in order to get advice on how to proceed further and provide
solutions to customers incorporating your findings in Red Hat's
Knowledge Base when necessary
Technical skills:
* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and
concepts
* basic application debugging skills
* software development experience (programming and scripting languages)
not required but considered an advantage
Profile:
* strong troubleshooting skills and a passion for problem solving and
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts
where consultation with colleagues, taking initiative and judgement
calls are necessary
* ability to communicate courteously and effectively with customers,
third party vendors and Red Hat associates
* contributions (not necessarily development) to Open Source community
and projects considered an advantage
Preferred education:
* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage
Languages:
* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
considered an advantage
==============================================================================
Position Title: Technical Support Engineer
Position Location: Red Hat, Farnborough, Hampshire, UK
Position availability: Immediate
Position Description:
Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with highly technical
support requests from enterprise customers via the telephone and the
Web. You will also be responsible for maintaining a high level of
customer satisfaction and for keeping your technical and non-technical
skills current by attending courses and spending part of your time in
personal development. Your main duties will include:
* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating
* customers
* interfacing with engineering, product management and support
management when necessary in order to prioritise customers' requests
* incorporating your findings in Red Hat's Knowledge Base when necessary
Technical skills:
* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not
required). Self assess your RHCE skills at the following address:
https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and
concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages)
not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an
advantage
* knowledge of enterprise database solutions considered an advantage
Profile:
* strong troubleshooting skills and a passion for problem solving and
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts
where consultation with colleagues, taking initiative and judgement
calls are necessary
* ability to communicate courteously and effectively with customers,
third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage
* contributions (not necessarily development) to Open Source community
and projects considered an advantage
Preferred education:
* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage
Languages:
* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish
considered an advantage
--
Pancrazio `ezio' de Mauro pdemauro a redhat.com Office: +44 1252 362 700
Manager, Technical Support 200, Fowler Avenue Direct: +44 1252 362 948
Global Support Services Farnborough, Hants Mobile: +44 7736 665 137
Red Hat UK GU14 7JP, UK Fax: +44 1252 548 116
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----- End forwarded message -----
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